Repairs in the US
For repairs in the US, we've partnered with Rainy Pass Repair with locations in Seattle, Washington and Morganton, North Carolina.
If you need a repair due to wear and tear—not a defect—please follow the steps below.
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Contact Rainy Pass Repair for a free estimate and to ensure that they can fix your backpack.
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Fill out their repair form.
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Prepare your backpack for repair. Empty all pockets and clean it by following the care instructions.
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Mail your backpack and the repair form to Rainy Pass Repair at one of the addresses below.
Rainy Pass Repair
4415 Stone Way North
Seattle, WA 98103
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647 Hopewell Road
Morganton, NC 28655
1-888-747-7867
repair@rainypass.com
Repairs in Europe
For repairs in Europe, we've partnered with Scottish Mountain Gear in Edinburgh, Scotland.
If you need a repair due to wear and tear—not a defect—please follow the steps below.
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Fill out the repair booking form. (For "Manufacturer" select "other" and then list Tortuga in the model description along with the model. E.g. Outbreaker Backpack.)
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If you'd like for them to contact you with a quote for repair first, please check the box at the bottom of the form.
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Prepare your backpack for repair. Empty all pockets and clean it by following the care instructions. Mark the damaged areas with masking tape.
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Scottish Mountain Gear will provide you with a copy of the online repair booking form as well as an address label for shipping.