Returns
If you don't love your new gear, you may return it unused, within 30 days of the shipping date of your purchase, for a refund, exchange, or store credit.
Start your return at the self-service returns center. You'll need your order number and shipping zip code to get started.
If you're outside of the 30-day window, you can sell your bag on the Tortuga Trading Co resale marketplace.
Exchanges
For exchanges, start a return, then select Shop Now. You'll receive store credit to make your new purchase.
Refunds
When we receive your return and confirm that it's in as-new condition, we'll refund your purchase.
Please allow 5 business days from the date we receive your return for processing. Refunds will be issued to your original form of payment, unless you choose to receive store credit. You will see the refund on your statement in 1-3 business days.
Note: We do not refund shipping costs.
Gift cards are final sale. Gift cards never expire, and you may return any products you purchase with your gift card per our normal policy for credit back to your gift card.