Shipping

Where do you ship to?

We ship within the United States including PO Boxes, US territories, and APO/FPO addresses. We plan to ship to other regions when we can provide a localized experience with fast shipping and lower shipping and customs fees. Sign up to be notified when we ship internationally. View our Shipping page for more details.

How long does shipping take?

Please allow 1 business day for processing plus up to 5 business days for delivery. Expedited orders will be delivered according to the shipping speed that you chose at check out. Remember that even expedited orders require 1 business day to process before they can ship. Shipments to APO/FPO addresses and US territories may require up to 45 business days and are not eligible for expedited delivery.

What if my package is lost?

If your tracking number shows that your order has been delivered, but you haven't received the order, contact the shipping carrier that delivered your order. The carrier may still have your package on the truck or may have misdelivered the package. Contacting the carrier directly means they'll be able to make arrangements for you to receive your order. If your order was lost, contact us so that we can file a claim with the carrier and queue up a replacement order for you.

How much does shipping cost?

Free shipping for US orders of $95 or more. $20 flat rate shipping for orders less than $95. Two-day shipping is $30, and overnight shipping is $50.

How do freight forwarders work?

Forwarding services give international customers a US address to use when ordering from online stores like ours. You use the forwarder-provided address as your shipping address when placing your order. The forwarding company will receive your package then forward it to you.

How do I cancel or modify my order?