How long do refunds take?

After You Ship Your Return#

Once you drop off your return package, here's what to expect:

1. Transit to warehouse: Typically 3–7 business days depending on your location.
2. Warehouse processing: Returns are inspected and processed within 1–3 business days of arrival.
3. Refund issued: After processing, your refund is submitted to your original payment method.

When Will I See the Money?#

• Credit/debit card refunds: 1–3 business days after we process the return. Some banks may take up to 5–10 business days to post the credit to your statement.
• Store credit: Issued immediately upon processing. You'll receive an email with your credit code.
• PayPal refunds: Typically appear within 1–3 business days.
• Gift card purchases: Refunds go back to the original gift card. If you no longer have the gift card, let us know and we can work with you on an alternative.

I Returned My Item but Haven't Received My Refund#

First, check your tracking number to confirm the package was delivered to our warehouse. If tracking shows delivered and it's been more than 5 business days, email us at contact@tortugabackpacks.com with your order number, and we'll look into it right away.

I Selected Store Credit but Want a Refund to My Card (or Vice Versa)#

If you selected the wrong refund method during the return process, email us as soon as possible. We can sometimes adjust this, but it's easiest to fix before the return is fully processed.

Refund Amounts#

Refunds are issued for the item price. Return shipping is paid by the customer (a pre-paid label is deducted from the refund). Original shipping charges are non-refundable unless the return is due to a Tortuga error or defect.